FAQ

SHOP HOURS | CONTACT INFO

What are your shop hours? Our hours are Monday through Friday, 10 am to 5 pm EST. If you message us after hours, we'll respond to you the following business day. If you have questions about an existing order or need to contact us for customer service, please e-mail us at hello@nattymichellepaperie.com. We will respond to you as soon as we can within 48 business hours.

Can I call you? At this time we do not offer over-the-phone customer service. If you have a question or concern please email us, and we'll return your message ASAP. Thank you!

LOCAL PICK-UPS

Can I pick-up my order? Locals to Athens, Georgia and the surrounding areas may inquire about coordinating a no-contact pick-up. Please email us for more info!

SHIPPING & TURNAROUND TIMES

When will my order ship? Once full payment has been received, non-custom items will ship within 5-7 business days. Custom products (return address stamps, invitations, notepads, etc.) are shipped via USPS Priority mail with tracking and insurance within 7-10 business days (not including time spent on custom art for a project). All other products ship via USPS First Class unless customer requests otherwise. Shipments within the US will take 5-7 business days to arrive. Read more about common S&H questions and answers here.

CUSTOM PRODUCTS

Can you make me a custom map or skyline? First, thank you for your interest! We'd love to work with you. At this time Natalie is able to take on a small number of custom projects. Please e-mail questions about what you're interested in -- house portraits, maps, wedding skylines, etc. -- ideally with a deadline or date you'd like the project to be finished, to Natalie at hello@nattymichellepaperie.com. 

The best way to get a map or skyline print of your hometown is to have a retailer in your area contact us about opening a wholesale account so we can partner with them on a product launch! Our business grows best by word of mouth, and we are so appreciative to those of you who pass our name along to other small businesses who may be interested in carrying our line!

Can you make me a custom line of products to sell wholesale? Availability and terms depend on a variety of factors. Please sign up to become a wholesale vendor and enter your request in the message box at the bottom of the form. We'll get back to you as soon as we can with availability and pricing info. 

Can you customize [insert product here] for me? Mugs, party cups, magnets, stickers, letterpress coasters and art prints are not customizable. This includes names, dates, logos and business information. Items that can be personalized, like stamps, notepads and select stationery, include info about how to personalize within the listing.

Can holders can be customized with names/dates, but they cannot be cross-branded with other company logos or information, and skyline artwork cannot be altered. Customization is available for bulk orders only (12 can holders minimum), and a design fee applies. Please e-mail us for more info!

WHOLESALE

Do you sell your products at wholesale prices? Yes; we do! You can request to become a wholesale vendor here. Before placing an order, please review our terms and conditions. Approved accounts will receive a document with wholesale pricing and minimums for our product line. 

RETURN POLICY

What is your return policy? We want you to be 100% satisfied with your purchase. If for some reason you are not happy, please contact us immediately so we can remedy the situation. Please note that used, opened and/or final sale items cannot be returned. Custom orders that have been reviewed by customers through a proof-and-approval process also cannot be returned. Read more about our return policy here.

PRINTABLE FILES | LICENSING

Can I purchase a file of your work for a project/personal use? For branding reasons, we do not sell files of Natalie's designs or artwork for resale or personal use. Serious licensing inquiries can be emailed to us at hello@nattymichellepaperie.com. 

MADE IN THE USA

Where are your products made? It’s important to us that we produce goods that boost our local economy, and we’re personally invested in partnering with other small businesses to make select products outside our Athens, Georgia studio. We're very proud that the bulk of our unique products are made in the US. Our totes and tees are screen printed by hand at Indie South in Athens, Georgia. Letterpress goods are designed by Natalie and pressed by Elizabeth Kotz at Cherry Laurel Studio in Decatur, Georgia. Birch ornaments are made by hand by the father-daughter team at Night Owl Paper Goods in Birmingham, Alabama. Enamel pins are molded and cast by our friend Mike at Quality Lapel Pins in Colorado. All art is illustrated by Natalie, and our product line is designed by her as well. All of our products are assembled by hand and packaged by our very small team in Athens, Georgia.

COPYRIGHT STATEMENT

All Natty Michelle Paperie, LLC artwork and designs are registered with the United States Copyright Office. Copyright infringement is the act of violating any of a copyright owner's exclusive rights granted by the federal Copyright Act. All artwork and images of artwork are sole property of Natty Michelle Paperie, LLC and may not be reproduced or used for profit in any way without permission. We take copyright infringement very seriously and will seek legal action if designs are copied or stolen for profit or personal use, which will include a fine and compensation for all attorneys fees and court costs. Please be kind.